Paul Barlow
To ensure we’re providing the best services and solutions possible to our customers, it’s vitally important for us to understand the IT projects on their agenda, and how Servium can be in the best position to support their needs. Our annual Customer Satisfaction Survey ensures we really get to grips with the way we serve our clients and their motivations for the year ahead.
Last year’s survey was an extra special one as we decided that as a token of our thanks, we’d plant two trees for every questionnaire response we received. It’s part of our pledge to ensure we’re doing our bit. 410 trees later (enough to populate nearly one and a half football pitches!) and the results are in!
How did we fare?
I’m over the moon to say that 99% of the survey respondents would recommend us to others in their network. I think it’s safe to say that the dedication of the Servium team played a big role in that statistic, with 81% of respondents feeling ‘Extremely Satisfied’ with their experience.
These results mean the world to us as the fantastic relationships we have with our clients are built on a foundation of service that seeks to do more and go further. This exemplifies the heart of what we do at Servium.
Priorities for 2022
The survey also explores our customers’ biggest IT priorities. This time around, IT security came out on top of this list with more than a third of our customers looking to review their protections this year. Considering the rising threat of cyber attack facing all industries, this figure is unsurprising and one we’re well-prepared to help our customers face as they continue to grow. For more information about the security services we offer, visit our dedicated page.
What are your priorities for 2022? Get in touch with our team to discuss how we can support your IT goals for this year.
If you’d like to see more results from the 2021 survey, including some customer comments and the other priorities for 2022, click here.
You may also be interested in
The future of private AI
This year, AI has come of age and become a much sought after technology. Many businesses have begun implementing models into their operations to improve business productivity and create value. But as with any new innovation, hurdles stand in the way of progress, notably concerns over privacy.
The CEO Edit: September 2024
Servium CEO, Paul Barlow, gives his view from the top on recent happenings at Servium and across the industry.
IT support doesn’t need a crystal ball to predict the future
Nothing disrupts personal productivity quite like unexpected device issues, but with the right tools in hand, they can become a thing of the past. Our blog explores how HP Proactive Insights can help you get ahead of device issues, reduce support tickets, and start predicting the future.
