The Who
- Government for a British-owned Atlantic island
- Highly challenging location to reach, with air freight often being prohibitively expensive
The Challenge
- Power outages took IT infrastructure for important services offline
- Highlighted the need for a more reliable power supply for IT infrastructure
- Uninterruptable power supply (UPS) had been shipped to the island previously, but never comissioned
- No engineering resource on the island to bring the UPS online
- Originally planned to send an engineer to commission this UPS, but discovered that it wasn't workable in its current state
- Also determined that the original UPS would now be too small to support the IT infrastructure
The Solution
- Evaluated what was needed via a virtual site survey, making use of video calling to look around datacentre
- Larger UPS needed to be shipped to and commissioned on the island
- Specialist engineers from the Servium Services Ecosystem flown out to set up new UPS
- While present, engineers offered advice and guidance on how to maximise the potential of the investment
- Remote support delivered alongside the solution, to ensure the power estate is always ready for action
The Benefits
- Blackouts no longer put government services at risk
- Remote triage before engineers were sent lowered costs
- Knowledge shared from engineers to customer
- Now maximising their investment in a UPS
- Expert advice and support ensures a lifetime of 3-5 years for the solution
Why Servium?
- Established relationship with customer
- Adopted a unique approach, including virtual site survey
- Extensive experience of getting people and products to the island
- Services Ecosystem sourced the highly specialist skills needed for the project
