The Who
- Specialist rental business group
- 58 companies in 9 different countries
- Over 1,000 users
The Challenge
- Long-standing relationship (10+ years) with incumbent supplier, managing Microsoft agreements
- Lack of visibility and self-service options
- Poor communication from incumbent supplier meant customer was caught off-guard by changes to Microsoft licensing
The Solution
- Servium shared important information about licensing changes ahead of the incumbent
- With knowledge of subscriptions and customer requirements, the customer was advised on the best way to proceed
- Servium gave the customer valuable insight to mitigate price rises and get more from their budgets
- Set the customer up on the same license and billing platform they'd used previously
- Importantly, Servium opened up access to the platform to enable complete visibility and self-service options
- Training ensured staff were comfortable using the system, making them more able to get the benefit of self-service
- Charged at a competitive price point
The Benefits
- Customer saved 20% on their annual spend - freeing up £100,000 of IT budget per year
- Servium able to support and manage licensing, and the customer is free to self-serve
- Switch over of supply occurred overnight, with no disruption
- Plans to use Servium for additional Microsoft 365 migrations and security solutions
Why Servium?
- Trusted partner for hardware, and hunger to prove support capabilities in other areas
- Impressed with proactivity and knowledge of Microsoft licensing/subscription programs
- Helped the customer find the best path for their needs
