The Who
- A national care provider founded in 2005
- Focused on supporting individuals with learning disabilities, autism, and complex needs
- Over 2,000 employees across 100 UK services, caring for 610 residents
The Challenge
- Outdated client device estate triggering security concerns for the organisation
- Users lacked confidence in the existing MSP to troubleshoot their issues
- Balancing a limited budget with need for more progressive IT
- The quality of care risked being undermined by unreliable systems
The Solution
- Servium spent time learning about the customer's environment and pain points, then shaped a plan to address them
- Introduced an experienced MSP to deliver a service desk solution and restore user confidence
- Evaluated new device options to upgrade legacy estate
- MSP took control of the joiners, movers, and leavers process (JML) with standardised imaging and credentials
- Review of Microsoft licence estate to evaluate other software that could be utilised and improve commercials
- When a security event highlighted the need for a dedicated SOC, Servium brought in a security expert to deliver this
The Benefits
- The core services were stood up within five months, allowing day-to-day ISC (Incident, Service, Change) tasks to transition smoothly
- Early SOC results proved its worth by catching several threats before they caused any damage
- Significant Microsoft cost savings realised through charity-status negotiation, freeing up budget for other projects
- Improved user experience in terms of tech and support better supports their care mission
- Now looking at AWS-to-Azure migration to realise a better cost model for cloud infrastructure
Why Servium?
- Quickly got to grips with the organisation and it's needs
- Brought the right expertise to the table at every stage
- Offered practical and affordable solutions to ensure progress
