The Who
- Leading UK biscuit manufacturer
- 2,000 employees across 6 UK sites
- Recently acquired by a global food and beverage manufacturer operating out of 50 countries
The Challenge
- Outdated device estate - 8 years+ including Windows 10
- Poor user experience, frustrating employees
- Businesses needed to elevate IT standards to align with the parent company, including a migration to Windows 11
- Small internal IT team unable to oversee a rollout at this scale and within the desired timeframe
- But while external support required, budget restrictions challenged the overall scope
The Solution
- Collaborated with teams across both the business and parent company to achieve a final scope aligned with budget
- Worked with HP and the parent company’s account manager to accelerate delivery of self-sourced HP devices from 8 weeks to 2 weeks
- Secure warehousing of devices by Servium ahead of phased rollout
- Full DOA testing and asset tagging delivered by Servium and the chosen delivery partner
- Phased deployment to 550 users across 6 locations
- Delivered by two concurrent teams working onsite with minimal impact on business operations or user experience
The Benefits
- Device rollout completed on time and within budget
- Users now enjoy an improved and consistent experience using new HP devices running Windows 11
- Internal IT team empowered to oversee the project without impacting day-to-day responsibilities
Why Servium?
- As an existing partner, Servium knew the business’ needs inside and out
- Strong partnership with HP resulted in expedited device delivery
- Pragmatic and creative approach to scope and budget resolution
