The Who
- UK-based private healthcare provider
- 4 UK offices, plus over 40 clinical sites
The Challenge
- Partnered with Servium for procurement of new devices
- New equipment ordered in bulk, then held by Servium until called off as needed
- Original procurement process relied on a system of spreadsheets that would have to be updated regularly by both parties
- Increasing frequency of new orders meant that this system was no longer manageable
- Roughly 10 orders every day, with an average of 3,600 a year
- Growing need for next-day deliveries, and a more agile system to facilitate them
The Solution
- Servium developed a procurement workflow that made use of the client's existing ServiceNow platform
- Orders could be placed and fulfilled within the platform, rather than needing to pull information out to an external system
- This would then alert the Servium Account Management team to orchestrate inventory and logistics
- New solution rolled out in a single morning, and staff trained to utilise it
The Benefits
- Removed duplicated effort by both Servium and client to check order status
- Created "single version of the truth" for all device supply activity
- System can now easily keep pace with frequency of new orders
- Plans to expand the system to handle enterprise technology procurement, plus bulk orders - ending reliance on old system entirely
Why Servium?
- Long-term relationship with customer
- Deep trust - Servium is the only supplier with access privileges to ServiceNow
- Supply chain expertise and ability to craft a procurement process that worked perfectly with client's business
- Able to roll out the system quickly and effectively, while maintaining business as usual supply cadence
