The Who
- One of the UK's leading providers of retirement financial solutions
- Part of a group with over £2.5 billion in revenue
- Long-standing Servium customer
The Challenge
- Planning a relocation for a London office
- Lease was quickly running out on existing premises, with preparation of new offices falling behind
- Customer had been let down by previous supplier, who lacked AV expertise and couldn't source meeting room technology to a tight deadline
- 2 months for entire project to take place, working around building contractors fitting out the new office
- 18 rooms needed to be installed with state-of-the-art conferencing equipment
The Solution
- Servium engaged initially to handle procurement
- Delivered on procurement needs next-day, with roughly 200 items secured
- Customer was impressed with fast acquisition, asked Servium to take on more of the project
- All rooms refitted on time, working around contractors and managing the project for the customer
- Rooms were fully commissioned following testing, snag fixes, and further optimisations - such as repositioning microphones to deliver better audio quality
- Ensured interoperability with multiple communications platforms (e.g. Microsoft Teams, Cisco Webex)
- 12-month support contract for solution
- Old equipment from previous location was repurposed where possible
The Benefits
- Delivered 25% saving on costs through repurposing equipment from prior location, helping to meet business ESG goals
- All rooms operational within the strict timeline
- Incentivised hybrid workers to return to the office to make use of new environment
- Rooms future-proofed with high-end solutions
Why Servium?
- Could deliver critical projects on tight deadlines - evidenced by swift procurement
- Impressed by suggestions to repurpose old technology
- Relationship of trust established from past projects
