The Who

  • Industry-leading organisation specialising in FinTech datacentre services
  • 55,000 users worldwide
  • Fortune 500 company

The Challenge

  • Strict deadline to launch a critical storage environment
  • Encountered problems configuring cutting-edge HPE 3PAR array
  • Needed to out-task the issue to meet the deadline
  • Issues arose on a Thursday, deadline was the following Monday

The Solution

  • Urgent resource from expert consultant obtained through Servium's Services Ecosystem
  • Full day on-site configuring environment to customer's needs
  • Report provided on the installation to assist ongoing operation

The Benefits

  • Located skilled consultant for scoping call with customer at almost no notice
  • Resource on-site at 7am the next morning
  • Ultra-responsive approach
  • Consultant on- and off-site for further two weeks to oversee other projects connected to original request

Why Servium?

  • Vendor support proved not as agile or responsive
  • Breadth and depth of Services Ecosystem enabled Servium to respond quickly with the right expertise
  • Now first references point for Professional Services critical environments