The Who
- Industry-leading organisation specialising in FinTech datacentre services
- 55,000 users worldwide
- Fortune 500 company
The Challenge
- Strict deadline to launch a critical storage environment
- Encountered problems configuring cutting-edge HPE 3PAR array
- Needed to out-task the issue to meet the deadline
- Issues arose on a Thursday, deadline was the following Monday
The Solution
- Urgent resource from expert consultant obtained through Servium's Services Ecosystem
- Full day on-site configuring environment to customer's needs
- Report provided on the installation to assist ongoing operation
The Benefits
- Located skilled consultant for scoping call with customer at almost no notice
- Resource on-site at 7am the next morning
- Ultra-responsive approach
- Consultant on- and off-site for further two weeks to oversee other projects connected to original request
Why Servium?
- Vendor support proved not as agile or responsive
- Breadth and depth of Services Ecosystem enabled Servium to respond quickly with the right expertise
- Now first references point for Professional Services critical environments
