The Who
- Global digital marketing agency
- 36 offices worldwide
- Head office in London
- Over 10,000 users
The Challenge
- Acquisition of multiple media companies over time meant business was operating on several different collaboration platforms
- Need to standardise by choosing universal platform for the future
- Microsoft Teams chosen as preferred collaboration platform
- IT team already at maximum capacity
- Needed first- and second-line support resource to free up team members to help manage new project
The Solution
- Servium sourced 2 expert engineers for first- and second-line support
- Second-line support engineer assisted with server build, consolidation of Active Directories, and introduction of Teams
- Transpired certain parts of the business were unable to utilise Teams as they only had knowledge of their own communication tools
- Servium assessed need for Teams training across business and offered a bespoke training solution
- Delivered live demonstration across 4 different time zones and recorded for future use
- Teams successfully deployed to 800 users worldwide
The Benefits
- Consolidated system and new collaboration platform means business is more connected than ever before
- Consistent experience achieved across entire business
- Enormous productivity gains realised
- Huge improvements in staff satisfaction
Why Servium?
- Longstanding valued relationship with customer
- Access to expert resource via Services Ecosystem
- Orchestrated live demo of solution that remained sympathetic to multiple time zones within the business
