The Who
- National Healthcare provider
- Urgent care centres across the UK
- Care services to over 4.5 million patients
- 5 companies within group
- Roughly 2,000 users
The Challenge
- Expansion of business through acquisitions had resulted in disparate workforce
- IT team supporting users from new companies post-acquisition
- Sought to improve efficiency for mobile support team and cut down on travel time between offices across the country
- Wanted to achieve face-to-face support for offices using video conferencing
- Extremely budget-conscious
The Solution
- Servium met with key stakeholders to discuss functionality and benefits of new cloud solution from Zoom
- Evaluated suitability to customer's environment
- Servium originally proposed solution bundle, but due to budget constraints, the customer chose greater functionality with fewer licences
- Rollout conducted across 15 rooms in head office
- Supplied all technology to site, from cameras to iPads, and provided all service licencing
- Led demos on Zoom functionality to train staff on solution
- Rollout took place over 6-8 months for all sites
The Benefits
- Time and cost savings due to reduction in travel between sites
- First-line support now provided remotely, reducing time to fix
- Support company-wide now much easier thanks to face-to-face video conferencing functionality
Why Servium?
- Strong engagement with Zoom throughout process
- Valued relationship with customer
- Negotiations with Zoom resulted in welcomed cost savings
- Orchestrated valuable video conferencing training
