The Who
- UK-based private healthcare provider
- 4 UK offices, plus over 40 clinical sites
- Required to support public health services during the COVID-19 pandemic by taking on non-elective procedures
The Challenge
- Unable to diagnose patients on-site due to pandemic restrictions, so needed to quickly roll out remote diagnosis capabilities
- Existing Zoom customer for office staff only, wanted to expand to clinical staff
- No licences in place for clinical staff
- All-hands-on-deck nature of early stages of pandemic meant a lack of resource to handle rapid deployment
The Solution
- Zoom was preferred conferencing method due to existing experience
- Zoom licences acquired for use by frontline workers
- Quick and simple rollout - 300-500 licences added per month, over 6 months
- Orchestrated ad-hoc licence deployments for priority employees, such as independent consultants
- New premium licencing gave all consultants and GPs capability to conduct more detailed appointments lasting longer than 45 minutes
The Benefits
- Able to maintain business-as-usual services during a challenging time
- Increased face-to-face time for consultants and reduced travel time
- Reduced travel had a positive effect on customer's Green Agenda
- Growth from 200 licences to over 3,500 in just 6 months
- Servium was able to work with purchasing departments to enable cost centre chargeback for purchasing
- Workforce's existing familiarity with Zoom functionality meant little training was required during deployment
- Now looking at other Zoom-related products to increase collaboration solutions offered to staff
Why Servium?
- Comprehensive understanding of their business and project demands
- Strong partnership with Zoom enabled switch-on of trial licences
- Ability to quickly convert to paid licences once budget secured
