The Who
- European sports retailer
- Over 130 stores in the UK and Ireland
- £111 million turnover
- 1,000 users
The Challenge
- Rollout of click and collect demanded more accurate stock reporting
- Improved mobile capabilities necessary to support in-store tablets and stock scanners
- Necessity to improve Wi-Fi coverage to connect devices
The Solution
- Multi-purpose mobile scanner devices were chosen
- Wi-Fi surveys conducted
- Decided on Meraki Wi-Fi solution
- AirWatch Mobile Device Management used to cover entire mobile fleet
The Benefits
- MDM solution also managing in-store tablets
- Enabled accurate stock profile to support click and collect
- Less stock loss due to enhanced visibility
- 12% growth thanks to introduction of click and connect
- Now able to automatically roll out Access Points
- Operation streamlined thanks to cloud-based Wi-Fi
- All devices secured with AirWatch MDM
Why Servium?
- Offered right price for right solution - didn't try to oversell
- Chosen over 15-year incumbent supplier
- Quarterly project reviews proposed as part of project
- Escalated priority of improving Wi-Fi to support project, after customer underestimated importance
