The Who

  • European sports retailer
  • Over 130 stores in the UK and Ireland
  • £111 million turnover
  • 1,000 users

The Challenge

  • Rollout of click and collect demanded more accurate stock reporting
  • Improved mobile capabilities necessary to support in-store tablets and stock scanners
  • Necessity to improve Wi-Fi coverage to connect devices

The Solution

  • Multi-purpose mobile scanner devices were chosen
  • Wi-Fi surveys conducted
  • Decided on Meraki Wi-Fi solution
  • AirWatch Mobile Device Management used to cover entire mobile fleet

The Benefits

  • MDM solution also managing in-store tablets
  • Enabled accurate stock profile to support click and collect
  • Less stock loss due to enhanced visibility
  • 12% growth thanks to introduction of click and connect
  • Now able to automatically roll out Access Points
  • Operation streamlined thanks to cloud-based Wi-Fi
  • All devices secured with AirWatch MDM

Why Servium?

  • Offered right price for right solution - didn't try to oversell
  • Chosen over 15-year incumbent supplier
  • Quarterly project reviews proposed as part of project
  • Escalated priority of improving Wi-Fi to support project, after customer underestimated importance