The Who

  • Luxury British department store
  • 16 locations across the UK
  • Over 1,500 users

The Challenge

  • Requirement to implement Microsoft Teams and Cisco VoIP reliant on solving quality of service (QoS) issues
  • Existing MPLS network and legacy QoS infrastructure causing downtime and outages
  • Skype calls frequently dropped - major impact on reputation
  • Lacked sufficient in-house subject matter expertise

The Solution

  • Engaged trusted long-standing partner to provide QoS consultancy
  • Led investigation into QoS issues to identify suitable resolution
  • Facilitated scoping call with key stakeholders and QoS specialists to better understand issues and shape proposal
  • Hosted QoS workshop to kick-off project

The Benefits

  • Stronger understanding of QoS infrastructure
  • Project delivered on-time and in budget
  • Knowledge and skills transfer to in-house team
  • Greater call reliability, reduced costs, and significantly improved downtime
  • Enhanced conferencing user experience
  • Successful migration from Skype for Business to Microsoft Teams

Why Servium?

  • Incredibly agile and ready to work within tight timescales
  • Rapid on-site response
  • Immediate access to subject matter experts