The Who
- Luxury British department store
- 16 locations across the UK
- Over 1,500 users
The Challenge
- Requirement to implement Microsoft Teams and Cisco VoIP reliant on solving quality of service (QoS) issues
- Existing MPLS network and legacy QoS infrastructure causing downtime and outages
- Skype calls frequently dropped - major impact on reputation
- Lacked sufficient in-house subject matter expertise
The Solution
- Engaged trusted long-standing partner to provide QoS consultancy
- Led investigation into QoS issues to identify suitable resolution
- Facilitated scoping call with key stakeholders and QoS specialists to better understand issues and shape proposal
- Hosted QoS workshop to kick-off project
The Benefits
- Stronger understanding of QoS infrastructure
- Project delivered on-time and in budget
- Knowledge and skills transfer to in-house team
- Greater call reliability, reduced costs, and significantly improved downtime
- Enhanced conferencing user experience
- Successful migration from Skype for Business to Microsoft Teams
Why Servium?
- Incredibly agile and ready to work within tight timescales
- Rapid on-site response
- Immediate access to subject matter experts
