The Who

  • One of the world's largest providers of global financial technology solutions
  • Over 20,000 customers in over 130 countries
  • Fortune 500 company

The Challenge

  • Inefficiencies with inflexible HPE support services
  • Costing valuable time and money
  • Causing issues for the critical 1,000+ multi-vendor servers on contract across 8 countries and 2 continents

The Solution

  • Request for proposal created and won by Servium
  • Equipment schedule reviewed and new third-party maintenance proposed
  • Create improved efficiencies through regular service reporting and reviews
  • 1,500 servers put under contract and migrated
  • 3-year contract reduced to 12-month agreement

The Benefits

  • Flexible solution where out-of-support machines could be added throughout duration of contract
  • Multiple SLAs across different vendors and reliable ad-hoc support
  • Provided warranty management service with a single point of contact
  • £500,000 commercial savings versus vendor alternative
  • Pragmatic approach meant contract taken on without a PO due to urgency
  • Minimal onboarding with only a week's transition as original contract had expired
  • 24x7x365 EMEA-wide 4-hour fix

Why Servium?

  • Recognised partner across a broad range of technology areas
  • Proven track record of previous service-driven projects
  • Customer confidence in Servium's ability to deliver
  • Out-of-the-box thinking to overcome service, delivery, and commercial obstacles
  • Proactive approach and bespoke service designed around the customer