The Who
- One of the world's largest providers of global financial technology solutions
- Over 20,000 customers in over 130 countries
- Fortune 500 company
The Challenge
- Inefficiencies with inflexible HPE support services
- Costing valuable time and money
- Causing issues for the critical 1,000+ multi-vendor servers on contract across 8 countries and 2 continents
The Solution
- Request for proposal created and won by Servium
- Equipment schedule reviewed and new third-party maintenance proposed
- Create improved efficiencies through regular service reporting and reviews
- 1,500 servers put under contract and migrated
- 3-year contract reduced to 12-month agreement
The Benefits
- Flexible solution where out-of-support machines could be added throughout duration of contract
- Multiple SLAs across different vendors and reliable ad-hoc support
- Provided warranty management service with a single point of contact
- £500,000 commercial savings versus vendor alternative
- Pragmatic approach meant contract taken on without a PO due to urgency
- Minimal onboarding with only a week's transition as original contract had expired
- 24x7x365 EMEA-wide 4-hour fix
Why Servium?
- Recognised partner across a broad range of technology areas
- Proven track record of previous service-driven projects
- Customer confidence in Servium's ability to deliver
- Out-of-the-box thinking to overcome service, delivery, and commercial obstacles
- Proactive approach and bespoke service designed around the customer
