The Who

  • One of UK's leading specialist warranty providers for domestic products
  • 1,000 users
  • 2,600 assets

The Challenge

  • Dated office buildings were not attracting new staff or inspiring existing personnel
  • Workplace transformation project formulated
  • New cutting-edge technology would be at the heart of it
  • High-profile internal project
  • IT team did not have the resource to deliver the rollout independently

The Solution

  • Conducted evaluation process for different end-user compute options, prioritising functionality and features
  • Case made for thin clients and Dell selected as preferred option
  • Worked closely with vendor on rollout schedule for strict 6-week turnaround
  • Orchestrated 8-9 different partners to help bring the solution together
  • Orchestrated installation from stock holding due to space challenges, to pre-staging of equipment and disposal
  • Roll out across 4 sites, in multiple stages
  • Weekly delivery of equipment for weekend installation

The Benefits

  • Delivered to deadline despite the logistical challenges surrounding roll out
  • Achieved commercial best value thanks to cost savings made due to adaptable approach
  • Flexible project management to see deadlines met and problems solved
  • Ensured involvement of internal resource at every stage​
  • Orchestration caused minimal impact to customers business​
  • Complemented in-house resources​

Why Servium?

  • Servium’s history of success throughout longstanding customer relationship​
  • Quick to make many relevant recommendations​
  • Innovative delivery of project, especially in logistics ​