The Who
- World-renowned fast-food chain
- 900 UK restaurants
- 50 brand-operated restaurants, with the remaining number as franchises
The Challenge
- Needed a better solution for back office print to roll out across restaurant estate
- Total cost of ownership for print services proving uneconomical
- Volume of consumables in particular an issue, as was management of replenishment
- Aging existing Epson printer estate
- Every support desk ticked raised chargeable, at a significant cost to the franchisee
- Causing individual franchises to buy consumables adhoc, not through support desk
- Needed to trial a new solution in brand-operated restaurants
The Solution
- Helped customer move from transactional to contractual print solution
- Solution based on the latest generation of Epson print technology
- Acquired all new hardware necessary to refresh print estate for the trial
- Print devices shipped direct to each restaurant
- Configured with correct IP addresses prior to shipping, so arrived ready to work
- Arranged 3rd party support to cover all hardware
- Proposed that future consumable procurement go through Servium as a single source
The Benefits
- Solution much easier to manage and more efficient to run
- Uses considerably less consumables for the same demands
- Highly automated solution - printers notify Servium when consumables are low
- Fewer support calls, creating time and cost savings for support desk
Why Servium?
- Long-standing relationship with customer built on trust over many years
- Provided key advice and consultancy throughout project
- Good understanding of commercials
- Created scalable, streamlined print management for franchisees
