The Who

  • World-renowned fast-food chain
  • 900 UK restaurants
  • 50 brand-operated restaurants, with the remaining number as franchises

The Challenge

  • Needed a better solution for back office print to roll out across restaurant estate
  • Total cost of ownership for print services proving uneconomical
  • Volume of consumables in particular an issue, as was management of replenishment
  • Aging existing Epson printer estate
  • Every support desk ticked raised chargeable, at a significant cost to the franchisee
  • Causing individual franchises to buy consumables adhoc, not through support desk
  • Needed to trial a new solution in brand-operated restaurants

The Solution

  • Helped customer move from transactional to contractual print solution
  • Solution based on the latest generation of Epson print technology
  • Acquired all new hardware necessary to refresh print estate for the trial
  • Print devices shipped direct to each restaurant
  • Configured with correct IP addresses prior to shipping, so arrived ready to work
  • Arranged 3rd party support to cover all hardware
  • Proposed that future consumable procurement go through Servium as a single source

The Benefits

  • Solution much easier to manage and more efficient to run
  • Uses considerably less consumables for the same demands
  • Highly automated solution - printers notify Servium when consumables are low
  • Fewer support calls, creating time and cost savings for support desk

Why Servium?

  • Long-standing relationship with customer built on trust over many years
  • Provided key advice and consultancy throughout project
  • Good understanding of commercials
  • Created scalable, streamlined print management for franchisees