The Who
- Global business consultancy firm
- Subsidiary of one of the world's largest financial technology solutions providers
- New business venture
The Challenge
- Due to a skills shortage in the IT team, major problems were being experienced with IBM's BigFix
- Impacting other critical projects, as well as ongoing endpoint protection and management
The Solution
- Servium assembled the right experts to look at the tech
- Conducted scoping exercise
- Produced scope of work to get systems running as customer required
- Conducted health check on systems and issued report
- Delivered in 20 days
The Benefits
- Next-day response to an urgent issue
- Gap in expertise plugged
- Only one week from request to feet on the ground
- Met rapid timescales
- Removed large obstacle hindering further projects
Why Servium?
- Excellent legacy relationship with parent organisation
- Problems owned from day one and met with innovative solutions
- Access to a wide pool of knowledgeable resource through the Services Ecosystem
