The Who

  • Global business consultancy firm
  • Subsidiary of one of the world's largest financial technology solutions providers
  • New business venture

The Challenge

  • Due to a skills shortage in the IT team, major problems were being experienced with IBM's BigFix
  • Impacting other critical projects, as well as ongoing endpoint protection and management

The Solution

  • Servium assembled the right experts to look at the tech
  • Conducted scoping exercise
  • Produced scope of work to get systems running as customer required
  • Conducted health check on systems and issued report
  • Delivered in 20 days

The Benefits

  • Next-day response to an urgent issue
  • Gap in expertise plugged
  • Only one week from request to feet on the ground
  • Met rapid timescales
  • Removed large obstacle hindering further projects

Why Servium?

  • Excellent legacy relationship with parent organisation
  • Problems owned from day one and met with innovative solutions
  • Access to a wide pool of knowledgeable resource through the Services Ecosystem