The Who
- One of the world's top 20 general insurance and reinsurance companies
- 15,000 users across 37 countries
The Challenge
- Had just experienced a critical failure of their McAfee environment
- Without any in-house skills to fix, access to their system was compromised and at risk of a security breach
- IBM support contract in place, but a resolution was not forthcoming
The Solution
- Servium security consultant available within hours
- Problem diagnosed on call
- Servium on-site that afternoon and solved the issue within 4 hours
- Acquired specialist knowledge for customer
The Benefits
- Site restored to normal in rapid time
- Back to a compliant state
- Business protected from potential data breaches
- Enabled customer to work longer with existing solution
- Breathing space for a new, long-term solution to be selected
Why Servium?
- Moved without a PO
- Responded faster than IBM, who responded 2 weeks later with a lead time of 2 more weeks
- Not bogged down in the process
- In the time of need, Servium took risks to help the customer
