The Who

  • Leading independent hospital group
  • Private healthcare
  • Over 30 hospitals and 10 clinics

The Challenge

  • Dell EMC hardware was reaching end of life
  • Represented part of the group's mission-critical architecture
  • Needed to renew the technology on a 24/7/365 4-hour fix
  • Downtime wasn't an option

The Solution

  • Servium offered to support for the next 12 months
  • Strict SLAs adhered to, which wasn't possible with support directly from vendor
  • Considerable innovation around contract to meet demands

The Benefits

  • Halved the costs of Dell EMC with multi-site support
  • Enabled refresh of legacy Dell EMC infrastructure to be delayed to next budget year
  • Hardware is now at end of service but still fit for purpose
  • Enabled customer to sweat assets for longer
  • Servium now supporting entire datacentre infrastructure
  • Track calls through comprehensive portal
  • Trend analysis tracking performance of particular assets

Why Servium?

  • Already supporting customer's HPE assets in use
  • Liked Servium's multi-vendor approach
  • Unable to get multi-vendor support anywhere else
  • Ownership of anything outside SLAs where applicable
  • Personal touch, and going the extra mile
  • Innovation surrounding service design