The Who
- Leading independent hospital group
- Private healthcare
- Over 30 hospitals and 10 clinics
The Challenge
- Dell EMC hardware was reaching end of life
- Represented part of the group's mission-critical architecture
- Needed to renew the technology on a 24/7/365 4-hour fix
- Downtime wasn't an option
The Solution
- Servium offered to support for the next 12 months
- Strict SLAs adhered to, which wasn't possible with support directly from vendor
- Considerable innovation around contract to meet demands
The Benefits
- Halved the costs of Dell EMC with multi-site support
- Enabled refresh of legacy Dell EMC infrastructure to be delayed to next budget year
- Hardware is now at end of service but still fit for purpose
- Enabled customer to sweat assets for longer
- Servium now supporting entire datacentre infrastructure
- Track calls through comprehensive portal
- Trend analysis tracking performance of particular assets
Why Servium?
- Already supporting customer's HPE assets in use
- Liked Servium's multi-vendor approach
- Unable to get multi-vendor support anywhere else
- Ownership of anything outside SLAs where applicable
- Personal touch, and going the extra mile
- Innovation surrounding service design
