The Who
- Leading provider of appliance care in the UK
- 100-year heritage
- Protecting electronic devices and white goods for more than 16 million customers in 14 countries
- Experiencing significant surge in growth
The Challenge
- Increasingly mobile workforce changing outlook for future device strategy
- Exiting device estate approaching end-of-life
- Plan to refresh 2,000 notebook devices
- Compatibility challenges between legacy mission-critical apps for finance and customer services with Windows 10
- Backward OS compatibility key for apps – an issue confronting 20% of workforce
- Hardware issues creating high failure rates amongst existing devices
- Seeking best value from upgrade – performance and longevity from new technology
The Solution
- Client wanted to continue with HP devices for refresh
- Servium proposed AMD machines be considered
- Noteworthy savings of AMD, while achieving the same or better performance versus Intel devices
- Trial devices put into circulation with power users
- Proposed rollout to be staggered into 100 machines replaced at a time, to minimise risks
- Buffer stock held to overcome supply challenges
- Europe-wide logistics
The Benefits
- 25% cost savings compared to similar Intel devices
- AMD devices delivered backward compatibility with previous Windows OS for legacy apps
- Zero impact of switch on device management and upkeep by IT team
- Noticeable reduction in device failure rates
- Achieved perfect balance of value, performance, compatibility
Why Servium?
- Long-serving customer of Servium
- High-profile project, wanted reassurance of trusted partner
- Required fresh eyes on the devices, strategy, and associated economics
- Proven attention to detail was a critical success factor
