The Who
- European sports retailer
- Over 130 stores in the UK & Republic of Ireland
- Project took place in head office site
- 3x servers
- 40 users
The Challenge
- Head office users experiencing issues with their Citrix environment
- Users being deleted rather than logged off systems - impacting their productivity
- Limited Citrix knowledge in-house
- Needed expertise to mitigate issues as they occur
- Know-how preventing important upgrade to Citrix environment
The Solution
- Proposed supply of expert Citrix consultant to diagnose issues
- Quickly got to grips with issues affecting the environment
- Identified concurrency issues and resolved
- Reconfigured Citrix servers for failover to introduce more resilience
- Proposed upgrade options
- Implemented the upgrade
The Benefits
- Environment now more stable
- Possible for more users to be on system at any one time
- No internal headaches - support just a phone call away
- Citrix system running faster and more reliably
- Eliminated lost user productivity as systems keep working
- Customer now considering full support contract
Why Servium?
- Expert knowledge of Citrix technology
- Understood how to maximise investment in existing environment
- Ongoing ad hoc remote support
