The Who

  • European sports retailer
  • Over 130 stores in the UK & Republic of Ireland
  • Project took place in head office site
  • 3x servers
  • 40 users

The Challenge

  • Head office users experiencing issues with their Citrix environment
  • Users being deleted rather than logged off systems - impacting their productivity
  • Limited Citrix knowledge in-house
  • Needed expertise to mitigate issues as they occur
  • Know-how preventing important upgrade to Citrix environment

The Solution

  • Proposed supply of expert Citrix consultant to diagnose issues
  • Quickly got to grips with issues affecting the environment
  • Identified concurrency issues and resolved
  • Reconfigured Citrix servers for failover to introduce more resilience
  • Proposed upgrade options
  • Implemented the upgrade

The Benefits

  • Environment now more stable
  • Possible for more users to be on system at any one time
  • No internal headaches - support just a phone call away
  • Citrix system running faster and more reliably
  • Eliminated lost user productivity as systems keep working
  • Customer now considering full support contract

Why Servium?

  • Expert knowledge of Citrix technology
  • Understood how to maximise investment in existing environment
  • Ongoing ad hoc remote support