The Who

  • London-based hospitality management company
  • Manages over 70 hotels across the UK
  • Diverse property estate - luxury spa and golf resorts to limited-service city-centre hotels

The Challenge

  • Seasonal nature of hotels makes planning for software difficult
  • Fluctuation in user numbers needed throughout the year
  • Experiencing inflexibility from Sophos with antivirus and security contracts
  • Pricing structure hard to navigate and inflexible
  • Overpaying for contracts no longer in use

The Solution

  • Explored various as-a-Service programs as an alternative
  • Important to balance sound commercials with first-class protection
  • Proposed solution from Bitdefender
  • Created portal with access for up to 500 users
  • Enabled customer to self-manage licensing
  • Customer trained on using solution

The Benefits

  • Visibility of licence usage across all hotels
  • Greater ease of management in deploying licences
  • Much more cost-effective - only pay for what they need
  • Charged on a monthly basis
  • Better solution to suit seasonal business model
  • Flexibility with assigning users

Why Servium?

  • Long-standing relationship with customer
  • Trust in licensing expertise
  • Knowledge transfer to customer