Breakfix Maintenance

Multi-vendor hardware services from a single partner

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We turn hardware failure into opportunity

When the hardware your business relies on fails, you need to know that someone’s on-hand ready to resolve the issue quickly so you can be up and running again in no time. Our extensive network of highly qualified engineers and industry-leading breakfix expertise offers straightforward hardware replacement and repair, emergency support in the event of a failure, and impressive guaranteed fix times. This ensures your business-critical hardware is working again in the shortest time possible, with minimal disruption to your business. This support is offered across countless vendors – enabling you to enjoy a single point of contact should you need help.

Around the clock support

Hardware failure won’t respect your business hours and can occur at any time. That’s why we’re always at the end of a phone, day or night, from our UK-based 24x7x365 Service Centre. Our ITIL-certified technical and operational support teams provide you with the best level of care possible and use integrated tools that enhance our fix times. Our UK-wide engineering presence and local distribution hubs also ensure we’re never too far away, so you’re not left waiting on a fix in the event of an emergency but benefit from timely responsiveness.

A smart service

Every incident can be logged via the phone, web, or email.  What’s more, using sophisticated systems that track both people and parts, we make sure the right people get to you first and are ready to implement a fix.  The status of your incident is then tracked in real-time to a successful conclusion.

The benefits of breakfix

Our breakfix maintenance services promise welcomed benefits to your business. Highly cost-effective, we can reduce your maintenance spend by up to 10%, and can show a whopping 20% reduction compared to vendor warranties. Likewise, the sheer breadth and depth of the expertise available through our Services Ecosystem grants you access to the right people, whenever you need them, all through a single partner. Most importantly, you no longer need to worry about when your hardware will get fixed – our guaranteed SLAs see your faults are dealt with swiftly so you can keep working rather than worrying.

Our Culture

We’re born to serve. It runs throughout everything we do – from the big things to the little things. Known for our commitment to excellent customer service and meticulous attention to detail, we approach every project with care and a can-do attitude.

Our Team

We’ve assembled a team of talented individuals all dedicated to giving our customers the best service possible. We all share the same passion for technology and the same core values, going above and beyond to deliver great IT experiences.

Our Partners

We work with a broad spectrum of industry-leading partners, from pioneers to heritage brands, so we’re perfectly positioned to bring you the very best technology available. It ensures an objective view, and that any partner we match to your solution is the right fit.

Our Customers

A responsive service and refreshing honesty see our customers come back to us time and time again. It’s a big part of why we’re trusted by 700 businesses and counting, and continue to win over the hearts and minds of all we work with.

Our Recognition

We’re not ones to show off, but we are proud of the industry recognition we’ve achieved. We’ve been shortlisted for and won several prestigious IT and technology awards.

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