Protect your devices
Post-pandemic, many devices are no longer covered by vendor warranties, making them vulnerable to failure and repair.
Our third-party Extended Client Device Support offers the same or better support versus standard vendor warranties, at a lower cost.
What’s Included with Servium’s Extended Client Device Support?
No matter what devices you have, you’ll be eligible for our cover.
We offer two different support levels – Standard and Advanced:
Standard
- Telephone triage to discuss your faulty device.
- Free collection of the device the following business day.
- 2-day SLA on device repairs.
- Free return of your device once repaired.
Advanced
Advanced Support includes all the features offered with Standard Support, in addition to:
- Visit from an accredited repair technician to collect faulty device and issue loan device.
- Loan device supplied (with comparable spec) to minimise disruption to business.
- Data transfer from faulty device to loan device by repair technician.
- Second visit from repair technician to return repaired device and restore data to it.
In addition to the above features, we can provide additional services, including accidental damage cover and secure data erasure. Simply request the services you’d like to add, and we’ll provide a quote.
Benefits of Extended Client Device Support
- Multi-vendor support.
- One contract to cover your entire device estate.
- Flexible cover.
- Less waiting time for repairs.
- Sweat your device assets for longer.
- Work completed by fully accredited repair technicians.
- Transparent and reasonable pricing.
To find out more about the additional services and benefits, please download our datasheet.
Want to know more?
Register for a quote today.
*Please note our Extended Client Device Support is currently only available within the UK mainland.